What garden design and build services does Green Haven Gardens typically include?

Green Haven Gardens can help with practical garden design and the setup work needed to bring it to life. This often includes planning the layout, choosing planting areas, preparing borders, turfing, planting, and adding features such as paths or raised beds where suitable. The exact scope is usually shaped around the size of the space and the style you want to achieve.

Do your services cover both new garden design projects and updating existing gardens?

Yes, the service can cover either a fresh design for a blank space or a redesign of an existing garden. That may involve clearing or reshaping areas, improving structure, and adding planting that suits the site and your preferences. If needed, the work can be phased so the design is developed in manageable stages.

How do you price a garden design project at Green Haven Gardens?

We usually price garden design work after looking at the size of the space, the level of detail needed, and whether you want planting plans, layout ideas, or a full design package. A clear brief and a site visit help us give a quote that reflects the work properly, rather than relying on a rough estimate.

What can change the final cost of a garden design quote?

The final cost can vary with site conditions, access to the garden, how much measuring and planning is needed, and whether the design includes several revisions. If the garden has awkward boundaries, existing features to work around, or more complex planting choices, that can also affect the fee.

What are your usual response times and how do I get started?

We usually reply within a short timeframe during normal working hours, though this can vary a little at busy times. To get started, send an enquiry with your name, address, and a brief outline of what you would like help with, and we will guide you from there.

Green Haven Gardens

1. Introduction and company information

This Privacy Policy explains how Green Haven Gardens Ltd collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request a quotation, purchase our garden services or products, subscribe to updates, or otherwise interact with us.

For the purposes of applicable data protection laws, the data controller is:

Company: Green Haven Gardens Ltd
Address: Green Haven Gardens, 14 Old Hall Street, Liverpool L3 9PA, United Kingdom
Email: [email protected]
Phone: +44 151 792 6843

This Privacy Policy applies to personal data relating to customers, prospective customers, suppliers, website users, business contacts, and other individuals whose data we process in connection with our garden-related activities.

2. Data collection and processing

We may collect and process the following categories of personal data:

Identity data: name, title, username, and similar identifiers.
Contact data: address, email address, telephone number, and preferred contact details.
Enquiry and service data: information you provide when requesting quotes, booking services, giving instructions, or raising complaints.
Transaction data: payment-related information, billing details, and records of services or goods supplied.
Technical data: IP address, browser type, device identifiers, operating system, and website usage data.
Marketing and communication data: preferences in receiving marketing from us and your communication preferences.
Site and property access data: information necessary to deliver gardening, landscaping, maintenance, or installation services at a property.

We collect data directly from you when you fill in forms, contact us by email or phone, sign a contract, make an enquiry, or use our website. We may also receive data from third parties such as payment providers, referral partners, and publicly available sources where lawful and appropriate.

3. Purpose of data processing

We process personal data for the following purposes:

to respond to enquiries and provide quotations;
to manage customer accounts, bookings, and appointments;
to deliver garden services, landscaping work, maintenance, installations, and related products;
to communicate with you about your services, requests, or transactions;
to process invoices, payments, refunds, and credit control;
to maintain business records and administer our relationship with you;
to improve our website, services, customer experience, and operations;
to send marketing communications where permitted by law and where you have not opted out;
to meet legal, regulatory, tax, insurance, and accounting obligations;
to establish, exercise, or defend legal claims;
to protect our business, staff, customers, and property, including fraud prevention and security management.

4. Legal basis for processing

We only process personal data where we have a lawful basis to do so. Depending on the context, our legal bases include:

Contract: where processing is necessary to enter into or perform a contract with you, such as providing garden services or handling payment.
Legal obligation: where we must process data to comply with tax, accounting, employment, health and safety, or other legal requirements.
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service administration, customer communications, business improvement, and security.
Consent: where we rely on your consent, for example for certain direct marketing or optional cookies or communications, depending on the circumstances.

Where we rely on legitimate interests, we consider the potential impact on you and balance our interests against your rights. Where we rely on consent, you may withdraw it at any time.

5. Data sharing and third parties

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

payment processors and banking partners;
IT and hosting providers, website administrators, and cloud service providers;
accountants, auditors, legal advisers, insurers, and professional consultants;
subcontractors, delivery providers, or specialists assisting with garden services or installations;
customer relationship, scheduling, invoicing, and communication service providers;
regulatory authorities, law enforcement, courts, or other public bodies where required by law.

We require third parties to handle personal data securely and in accordance with applicable data protection obligations. We do not sell personal data.

6. Data transfer to third countries

In some cases, personal data may be transferred to, stored in, or accessed from countries outside the United Kingdom. This may occur where our service providers or systems are located overseas.

Where such transfers occur, we take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection requirements. These safeguards may include adequacy regulations, standard contractual protections, or equivalent lawful transfer mechanisms, as applicable.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, insurance, or reporting requirements.

Customer and contract records: typically retained for the duration of the relationship and for a further period where needed for legal or operational reasons.
Financial and tax records: retained for the period required by applicable law.
Enquiry records: retained for a reasonable period after the enquiry has been resolved or closed.
Marketing data: retained until you opt out, withdraw consent, or we determine it is no longer needed.

When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices.

8. User rights

Depending on applicable law, you may have the following rights in relation to your personal data:

Access: to request confirmation of whether we process your personal data and to obtain a copy of it.
Rectification: to request correction of inaccurate or incomplete data.
Erasure: to request deletion of your personal data in certain circumstances.
Restriction: to request that we limit the processing of your data in certain situations.
Data portability: to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
Objection: to object to processing based on legitimate interests or to object to direct marketing at any time.

To exercise your rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Withdrawal of consent

Where we process your personal data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you wish to withdraw consent, you can contact us at [email protected] or use any unsubscribe or preference management option provided in our communications.

10. Right to complain

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

We encourage you to contact us before making a complaint so we can address your concerns promptly and appropriately.

11. Data security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

These measures may include access controls, secure systems, staff confidentiality obligations, backups, device security, and procedures for managing personal data securely. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Contact information

If you have any questions about this Privacy Policy or about how Green Haven Gardens Ltd processes personal data, please contact us:

Green Haven Gardens Ltd
Green Haven Gardens, 14 Old Hall Street, Liverpool L3 9PA, United Kingdom
Email: [email protected]
Phone: +44 151 792 6843

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Green Haven Gardens Ltd protects your personal data.

8/30/2026 Home