Terms of Service for Green Haven Gardens Ltd

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern the provision of gardening and related outdoor maintenance services by Green Haven Gardens Ltd, of Green Haven Gardens, 14 Old Hall Street, Liverpool L3 9PA, United Kingdom ("we", "us", "our"). By requesting a quote, booking services, or permitting us to carry out work, you ("you", "your", "Customer") agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. These Terms apply to all services provided by Green Haven Gardens Ltd unless otherwise agreed in writing and signed by an authorised representative of Green Haven Gardens Ltd.

2. Scope of Services

Green Haven Gardens Ltd provides garden and outdoor maintenance services, which may include:

  • Lawn mowing and edging
  • Hedge trimming and shaping
  • Garden clearance and seasonal tidy-ups
  • Weeding and border maintenance
  • Planting and garden bed design
  • Patio and pathway pressure washing
  • Green waste removal

The exact scope, frequency, location, timings, and any special requirements for each job will be set out in the quotation, estimate, booking confirmation, or other written agreement. Any work not expressly included may be treated as additional work and charged separately.

We may refuse or suspend services where site conditions, weather, access restrictions, safety concerns, pest infestation, hazardous materials, or other circumstances make the work impractical or unsafe.

3. User Obligations and Responsibilities

You agree to:

  • Provide accurate information about the property, site access, desired work, and any known hazards or restrictions;
  • Ensure reasonable access to the property, including gates, driveways, water supplies, electricity, and any necessary keys or codes, where applicable;
  • Secure pets, children, valuables, and fragile items before work begins;
  • Remove or identify concealed hazards such as underground utilities, irrigation systems, cables, glass, sharps, chemicals, asbestos, unstable structures, or wildlife risks;
  • Obtain all required permissions, consents, licences, leaseholder approvals, landlord approvals, neighbour permissions, or planning-related permissions needed for the work;
  • Notify us in advance of any protected plants, trees, nesting birds, wildlife, or other environmental restrictions;
  • Ensure that the site is safe and suitable for our staff and equipment;
  • Pay all fees due in accordance with these Terms and any agreed quote or invoice.

You are responsible for any loss, damage, delay, or additional costs caused by inaccurate information, unsafe site conditions, lack of access, or failure to comply with these obligations.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are valid for the period stated on the quote or, if no period is stated, for 30 days from the date issued.

We may require a deposit, partial payment, or full prepayment before commencing work, particularly for larger projects, one-off clearances, or work requiring materials or subcontractors.

Payment terms are as follows:

  • Invoices are payable on the date stated on the invoice or, if no date is stated, within 14 days of the invoice date;
  • We may charge interest on overdue sums at the statutory rate permitted by applicable law, together with reasonable recovery costs;
  • We may suspend or withhold further services until all outstanding amounts are paid in full;
  • Any bank charges, failed payment fees, chargeback fees, or collection costs incurred due to your non-payment may be recovered from you to the extent permitted by law.

Any estimate is based on the information available at the time. If additional work, materials, waste disposal, or labour are required due to site conditions or changes requested by you, we may revise the price accordingly.

5. Cancellation and Refund Policy

You may cancel or reschedule a booking by giving reasonable notice. Cancellations made with insufficient notice may be subject to a cancellation fee to cover time reserved, travel, preparation, materials, or staff allocation.

Where a specific cancellation period has been agreed in writing, that agreed period will apply. If no specific period is agreed, we require at least 48 hours' notice for standard visits and at least 7 days' notice for larger projects or bookings involving materials or subcontracted services.

Refunds, if any, will be assessed on a case-by-case basis. Refunds are generally not available for:

  • Services already performed;
  • Work prevented by your failure to provide access or instructions;
  • Reasonable cancellation fees;
  • Materials purchased specifically for your project;
  • Waste disposal or third-party charges already incurred.

If you believe a service was not delivered in accordance with the agreed scope, you must notify us as soon as reasonably practicable and in any event within 7 days of completion, providing sufficient detail and supporting evidence. We will review the matter and, where appropriate, may offer a re-performance, partial refund, or other reasonable remedy at our discretion and in accordance with applicable law.

6. Liability Limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the paragraph above, Green Haven Gardens Ltd shall not be liable for:

  • Indirect, consequential, special, or punitive losses;
  • Loss of profit, loss of business, loss of revenue, loss of opportunity, or loss of anticipated savings;
  • Damage arising from hidden defects, pre-existing damage, unstable structures, underground services, or concealed hazards not disclosed to us;
  • Damage caused by acts or omissions of third parties, wildlife, pests, severe weather, or events beyond our reasonable control;
  • Damage arising from your failure to maintain or protect the property after completion of work;
  • Damage resulting from instructions given by you where those instructions were followed in good faith.

Where we are found liable for any claim arising out of or in connection with the services, our total aggregate liability shall, to the maximum extent permitted by law, be limited to the amount paid or payable by you for the specific service giving rise to the claim.

You are responsible for ensuring that any fragile, valuable, or irreplaceable items are removed or protected before service commences.

7. Intellectual Property Rights

All intellectual property rights in our website content, quotations, designs, written materials, photographs, logos, service descriptions, processes, and documentation remain the property of Green Haven Gardens Ltd or its licensors, unless expressly agreed otherwise in writing.

Any garden design concepts, plans, sketches, or written recommendations provided by us may not be copied, reproduced, published, distributed, or used for commercial purposes without our prior written consent, except to the extent necessary for the execution of the agreed services on your property.

You grant us a non-exclusive licence to use any photographs or site information you provide for the purpose of delivering the services, managing our records, and handling any disputes, subject to our privacy obligations.

8. Data Protection and Privacy

We process personal data in accordance with applicable data protection and privacy laws. We collect and use personal data only as necessary to provide services, manage bookings, issue quotations and invoices, respond to enquiries, meet legal obligations, and improve our business operations.

The types of information we may process include your name, address, contact details, service preferences, property access information, billing details, and any communications relevant to the provision of services.

We may share personal data with trusted third-party service providers only where necessary for business operations, including payment processing, accounting, scheduling, waste disposal, or legal compliance. We require such third parties to handle data appropriately.

You have rights in relation to your personal data, subject to applicable law, including rights of access, correction, deletion, restriction, objection, and data portability where applicable. Requests relating to personal data should be sent to [email protected].

9. Force Majeure

Green Haven Gardens Ltd shall not be liable for any delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, flooding, storms, fire, strikes, labour shortages, transport disruption, power failure, disease outbreaks, supply chain disruption, acts of government, civil disturbance, or other force majeure events.

Where a force majeure event occurs, we may reschedule, suspend, or cancel affected services without liability, and we will use reasonable efforts to rearrange the work when practicable.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will take effect when published on our website or when otherwise notified to you, unless a later effective date is specified.

Your continued use of our services after any change takes effect will constitute your acceptance of the revised Terms. If you do not agree to the updated Terms, you should cease using our services and notify us promptly.

11. Applicable Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the services provided by Green Haven Gardens Ltd, shall be governed by and construed in accordance with the laws applicable in the United Kingdom and, where relevant, the laws of England and Wales.

Subject to any mandatory legal rights you may have, the courts having jurisdiction in England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms or the services provided.

12. Contact Information

If you have any questions, complaints, or requests regarding these Terms or our services, please contact us using the details below:

13. Severability Clause

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect to the maximum extent permitted by law.

Where necessary, the invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original commercial intention.

8/30/2026 Home